Privacy and Data Protection

This information applies to anyone whose personal data we collect. It is important that you read this notice so that you are aware of how and why we are using your data. This information does not form part of any contract or retainer. We may amend this information at any time.

Who we are

This is the website of The Readability Group ltd. We are a publicly-registered organisation, whose details are available from Companies House. Our website address is

You can contact us by emailing

What personal data we collect and why we collect it

Data you submit to us via forms

If you choose to submit data to us, we will save the data in our secure database. Your data will be kept secure. By electing to submit data to us you are indicating your agreement to allow us to store and see that data for the purposes of processing your request and to keep a record of your correspondence as described within this document or as may be required to by law.

Browser cookies

We use cookies on our Website for essential, functional, and analytical purposes. These cookies are small files which contain information sent from our Website to your browser in order to remember your preferences regarding how you use our website. For example if you sign in, we may use a cookie to remember that, so you don't have to sign in again when you next visit the same page.

Any cookies we send you will automatically expire and be deleted within 30 days, but you can delete any or all cookies from your browser at any time you wish, or disable your browser from accepting cookies entirely by using the appropriate Settings or Preferences option of your browser.

Note that for essential and functional cookies, disabling your browser from accepting cookies will impact on the ability of our website to function properly or make it impossible to function at all. For further information about cookies, including how to change your browser settings, please visit


We use analytics tools to gain insights and improve the functionality of our website. Such data may include:

In addition, certain data can be derived from analysing the HTTP request, for example by examining the IP address of a request it is possible to use geolocation-lookup to estimate your approximate geographic location, such as the country or area of the country, your request was sent from. Information that is normally sent by your web browser or computer may also be collected for purposes of measuring what kinds of devices and technologies our website visitors use. Please use the settings specific to your own browser to manage what level of privacy and information-sharing you are comfortable with.

Our analytics data may be managed by a third-party service in order to aggregate and chart visitor traffic patterns. By accessing our Services, Products or Website you indicate that you agree to such processing of that analytics data. No such data is personally identifiable to you and it is only retained as long as is necessary for us to use to make better informed decisions about how to market, improve or deliver our Services, Products or Website.

Data storage

Unless otherwise noted, all our servers and data processing centres are geographically located in the United States of America (US). We commit to fully comply with all US rules and regulations that apply to our processing and retention of data in that jurisdiction.

Who has access to your data

As with any company, we may occasionally be required by law to share specific data with legal authorities conducting an investigation into a potential crime. In such cases we will fully comply up to our legal requirements to do so.

How long we retain your data

Incidental data collected for analytics, such as request and error logs, visitor traffic trends, and similar are only retained for as long as we need to use such data for the purposes of identifying problems or improving our services, not longer than one year.

Any data that you submit to us through our Online Survey is used for the purpose of research, in accordance with our Terms and Conditions, and we may retain such data for as long as we have an interest in or any commercial or scientific purpose for the use of that data. If at any time we as an organisation cease to exist or no longer have any interest in or purpose for such data, we will permanently delete that data and any copies we have access to.

Non-identifiability of data

We do not hold any data on our servers that can be associated with any person as an individual. This means that we anonymize all data before it is ever sent to our server and further, we aggregate that data before we use it for any analysis. By design it is not possible for us to identify or access any data submitted by any specific individual.

Data security

The software used to operate for our Services, Products or Websites is regularly monitored and updated to include all appropriate security updates as they become available. We use well-established, industry standard cloud service providers to host our website and process any data generated from your use of that website. All stored data is encrypted and protected from access by anyone who is not authorised to do so. You can learn more about the data privacy measures that are maintained by our hosting provider by reading their Data Protection and Data Privacy Policy pages.

Data breach procedures

We commit to comply with the European Union's (EU) General Data Protection Regulation (GDPR) regarding breach notification. This states that we must notify the national data protection regulator no later than 72 hours after having become aware of a breach incident. We are responsible for finding out what happened, and who was affected, all the while trying to mitigate and contain the breach. In cases where the data breach could result in high risk to a person's rights and freedom, i.e., in physical, material or moral damage, we are responsible to communicate the breach to any individuals affected.

California residents

We commit to comply with the California Consumer Privacy Act (CCPA). We do we sell, rent, or share personal information with third parties for their direct marketing purposes as defined under California Civil Code Sec. 1798.83.

Still have questions?

We are fully transparent and responsive about how we treat your data. If you have any questions not covered in this policy document, we invite you contact us by emailing